01
Map before we connect
Every integration starts with a written data flow: which fields, which direction, which cadence, which system of record. No code is written until that doc is signed.
Systems engineering
Integrations that don't break when you're not looking.
By the time a Plus brand comes to us, they've usually got six or seven systems trying to share data — ERP, 3PL, OMS, ESP, BI, finance. We build the integration layer that keeps them honest. Idempotent, observable, and recoverable. We've wired up NetSuite, Brightpearl, ShipStation, Klaviyo, Yotpo, Gorgias, Algolia, Searchanise, and more — and we know which ones to be paranoid about.
Outcomes
What you actually get.
- Inventory truth across every channel within minutes, not hours
- Customer data flowing into ESP and CRM without sync gaps
- Order data into the ERP within the SLA your finance team needs
- Alerting that fires before your CX team notices a problem
Deliverables
Everything that ships to your team.
Integration architecture diagram + data flow map
Webhook handlers + retry queue + idempotency layer
Mapping spec for every field touched (source, transform, destination)
Monitoring dashboard with sync health, queue depth, error rate
Runbook for failure modes and on-call escalation
Quarterly review against actual SLA performance
Methodology
How we approach the work.
Not principles for principles' sake — these are the practices that decide whether we ship something good or something we'd be embarrassed by.
02
Idempotent by default
Every write is keyed so retries can't double-create. Every webhook we accept is logged and processed once. Replays don't corrupt your ERP.
03
Observable from day one
Structured logs, queue depth metrics, sync-lag alerts, and a dashboard your ops lead can actually read. We don't ship dark.
04
Failure modes documented
What happens when NetSuite is down? When Klaviyo throttles? When the 3PL's webhook delivers out of order? Every mode is documented and the runbook lives where on-call can find it.
05
Versioned and reversible
Schema and mapping changes go through a migration. Rollbacks are tested. We never ship a one-way door without a flagged kill switch.
Tools we use
The stack behind this service.
NetSuiteBrightpearlMicrosoft DynamicsShipStationShipBobShipHeroKlaviyoYotpoGorgiasZendeskAlgoliaSearchaniseSegmentPostscriptRecharge
For the full studio stack — every tool we work with across all engagements — see the tech stack page.
Selected work
Where this work has moved numbers.
FAQ
About this service.
The questions partners actually ask before kicking off this kind of work.
Also from the studio
We also do these.
Custom themes
Hand-built Liquid + Hydrogen storefronts engineered for conversion and the long haul.
Custom apps
Private and public Shopify apps for ops, merchandising, and customer logic that no off-the-shelf app handles.
Performance
Core Web Vitals work that ships measurable LCP / INP / CLS gains. We benchmark before, after, and quarterly.
Take the call
Stop renting Shopify help.
Hire a partner.
30-minute strategy call. Founder on the line. We'll dig into your stack, your goals, and whether we're the right team — no high-pressure sales pitch.